Frequently Asked Questions

Take a look for answers to our most frequently asked questions. If you can't find the answer you're looking for, simply get in touch.

How do we Book?

You have two easy options. You can simply use the Book Now button on each individual villa page. Insert your dates and follow the instructions. We will ask you for the details of your party and you can us also let us know of any special requirements.

Alternatively, let our Destination Specialists look after everything for you. Just let us know and we can process your booking manually. 

You will receive an email with the details of your booking and once we’ve confirmed with the villa owner or manager, we will send you everything you need to confirm your booking.

Do I have to pay a Deposit?

To reserve a villa, we ask you to pay a deposit. This is usually between 30% and 40% depending on the villa but the amount due is always shown during the booking process and is only charged when everything is confirmed.

How do I know the Booking is confirmed?

When you book, you’ll get a summary of your reservation. All bookings are provisional and once we have confirmed with the villa owner or manager, we’ll send you a confirmation along with details on how to pay the deposit. Only when we receive your booking deposit and we have sent your Booking Confirmation will your booking be deemed confirmed.

When is the Balance due?

The balance is usually due 8 weeks before the start of the rental. In some cases, the balance is due 12 weeks before. This will be communicated to you at the time of booking. If the start of your rental is less than 8 weeks away (or 12 in some cases), then full payment will be required at the time of booking.

How do we pay?

We accept both credit and debit cards (Visa, Mastercard and American Express) and there are no transaction charges for any payment type. We're also able to accept payment via bank transfer, particularly for our higher-end villas. Just let us know on booking and we can make all the necessary arrangements

All transactions are in British Pounds Sterling (GBP) but we can invoice in EUR or USD.

If you would like to make payments towards your rental during the period before the balance is due, then that is certainly possible. Just ask us for more details on booking.

Are my payments secure?

Yes, our secure payment provider is Stripe who uses the latest in data encryption and anti-fraud technology. This keeps your information secure and reduces the risk of online fraud.

What is included in the price?

The prices shown during booking are the total rental cost of the villa you choose. For each individual villa, take a look at the Specific Information details where everything included in the price is clearly shown. This will often include Air Conditioning, Bed Linen and Towels, but be sure to check here first. Any extras, whether obligatory or not, are shown also in this section.

When you book, you’ll receive a confirmation of all costs and what is included in the rental and before you make any payment.

Please note that Italian Tourist Tax is payable at all properties in Italy and is always due in cash on arrival. For more information about tourist tax, see our section below.

Do I have to pay a damage or security deposit?

Nearly all of our villas require a security deposit when you arrive. The amount varies (see the Specific Information details on each property page) and is required to be paid either in cash or by credit card and on arrival. In some instances, this may be required in advance of your arrival but we will communicate this to you beforehand.

The Security Deposit is for the owner to hold on to, just in case there are any damages to the accommodation during your stay. As long as you leave everything clean and tidy with no damage, the property owner will return your deposit when you check-out.

For some accommodation, there is an obligatory Damage Waiver and which replaces a Security Deposit. This will be shown on the Specific Information details section of the property page.

What is the changeover day?

Most villas during the peak season normally have Saturday as their changeover day. This is often flexible off season and we do have some villas with flexible changeover days even in the summer.

You will find the changeover information in the Specific Information details section on each villa page.

Do we need insurance?

We do not provide holiday insurance at Lemon Tree Rentals but we do highly recommend you take out a travel insurance policy before you leave.

What happens if we need to cancel?

If you do need to cancel, you need to let us know in writing (by email is ok). There are different amounts that we may be able to refund, depending on when you cancel and what you have already paid. You can see this information in full on our Terms and Conditions page. 
We are not able to refund the deposit you paid to secure your booking.

Can we transfer our booking?

It may be possible to transfer your booking to another party. Just send us an email and we’ll see what we can do. Where we are able to transfer a booking, an amendment fee of £25 GBP may be payable.

Can we bring our dog?

A lot of our villas are pet friendly. Please check the individual villa page to check if pets are allowed and any costs.

What time can we arrive?

Each villa has different arrival and departure times. You can see these on the individual villa page and they will be written on your confirmation email. In most cases, the check in time is from 16.00.

If you expect to arrive before the stated check-in time, please be aware that the villa may not yet be ready for you and you may have to wait.

If you expect to arrive after the latest check-in time, then please contact us as soon as possible. It’s normally not a problem but we have to inform the owner to make sure that someone will be there for you.

Where do we collect the keys to the property?

A lot of our villas are staffed for your arrival (and then on call during your stay) in which case there will be someone to welcome you and show you around. They will also be on hand to help you during your stay and offer plenty of tips and advice of things to do and places to see.

Is the pool open all year round?

Most swimming pools open from early to mid May and close mid to end of September. This may vary according to weather conditions at the time. Feel free to ask us about specific opening dates for any particular villa.

Do I need to hire a car?

It’s not always necessary but it does depend on where you stay and how much exploring you want to do. We often recommend a vehicle as it opens the local region so much more. Check the Specific Information details to see whether a vehicle is necessary or not.

Click here to see our Car Hire options or if you prefer a private Airport Pick Up instead, let our Concierge Team help.