CORONAVIRUS (COVID-19) GUIDANCE

We know there is a lot of uncertainty around Covid-19 and the impact it has on your travel plans and so to help, we have provided some guidance and answers to your questions. 

 

Please do check for travel restrictions before booking and travelling to an accommodation. Travel may only be permitted for certain purposes and other restrictions may apply. For up to date advisories for Italy, please see the UK government website: 

https://www.gov.uk/foreign-travel-advice/italy

 

If the FCDO (www.gov.uk/foreign-travel-advice) advises against "all but essential travel" to Italy, we will liaise with the holiday home owner or property manager to defer your stay. There will be no costs involved with this. 

If the FCDO advice is usual and holidays are operating as normal, yet you decide you don't want to travel, your rental will be subject to our usual booking conditions and cancellation policy.

Following the introduction of the UK Government's Traffic Light System, Italy is currently in the Amber list. Under this system, holidays can go ahead as planned (of course depending on the FCDO advice). If you prefer to delay your holiday, we will always try to request a change of dates for you and work with the villa owner to find a suitable solution. Please note that the quarantine requirements do not give rights to change your rental dates, as the rental can still go ahead and be fulfilled. We are not able to guarantee a change of booking dates but we will always try our best with the villa owner.

If you have any specific questions at all, please do not hesitate to contact us directly at enquiries@lemontreerentals.com