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Booking Terms & Conditions
Below are our Terms and Conditions - it is important you read and understand these prior to making a reservation.
These Terms and Conditions are intended for all properties on our website with the exception of the villas that make up our Concierge Collection. If you are booking a villa which is part of our Concierge Collection, please refer to our separate Concierge Collection Booking Terms & Conditions.
The following Booking Conditions together with the General Information contained on the website form the basis of your contract. Please read them carefully. All bookings are made subject to these Terms & Conditions.
Lemon Tree Rentals Limited may revise these Terms & Conditions at any time by posting an updated version to this web page. You should visit this page periodically to view the most current Terms & Conditions.
Please note that all bookings are provisional until confirmed. You will receive confirmation via email and normally within 24 hours of booking.
The contract is binding on you and all members of your party including children. It is your responsibility to ensure that you and all members of your party are aware of and accept the whole of the contract and the obligations contained in it. Your arrangements are effective from the date the contract is formed until the last member of the party has completed their holiday.
Lemon Tree Rentals Limited act as an agent in the booking of your Accommodation. We arrange your Accommodation with the Property Supplier (that is the owner(s) and/or management company of the holiday property). As Lemon Tree Rentals Limited is acting as an agent for the Property Supplier, on booking, you enter into a contract directly with the Property Supplier.
As an agent, we do not accept responsibility for the provision of your Accommodation by the Property Supplier. Responsibility for providing the Accommodation as advertised lies solely with the Property Supplier.
Property Suppliers who advertise on our website authorise us as their marketing, advertising and bookings agent to process reservations on their behalf. To facilitate a reservation between Property Suppliers and you, we are authorised by the Property Supplier to collect rentals on their behalf together with other costs associated with the booking.
2. Third Party Websites
We provide links to third party supplier websites via our website such as car hire providers. Lemon Tree Rentals Limited is not responsible for the content of such websites. We do not accept any liability in relation to these websites whatsoever. All contracts for services featured are directly with the supplier whose terms and conditions will be applicable.
3. Website Information
Lemon Tree Rentals Limited takes the greatest care to ensure the accuracy of all information contained on our website. There may be small differences between the actual property and its description and photographs. In the unlikely event that some facilities or services become unavailable, we will inform the party leader as soon as reasonably practical, as soon as we become aware of the situation.
When rendering our services, the information that we disclose and descriptions of the Accommodation are based on the information and material provided to us by the Property Supplier.
The Property Supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website.
Lemon Tree Rentals Limited will not be held liable for any errors, omissions, misunderstandings or claims arising from the advertisement or any arrangement or booking make with a Property Supplier.
We cannot accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website, by the Property Suppliers, advertisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about the Accommodation and its facilities or services, as well as advertised travel and other services, is accurate and complete. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any Accommodation or its facilities and services, unless this was caused by our negligence
Any map locations are approximate only and do not necessarily show the exact location, but only the general vicinity. Please contact Lemon Tree Rentals Limited for confirmation of the location.
Bookings can be made by completing the online booking form and following the on-screen instructions.
When you submit a booking via our online reservation system you will receive an automatically generated Booking Summary by email and to the email address you provide in the booking form.
Please note that all bookings are provisional until confirmed. You will receive confirmation via email and normally within 24 hours of booking.
This does not form a contract. A contract shall only arise when your booking is subsequently confirmed by email and we have received the deposit payment. Your contract is with the Property Supplier.
Once we have received your booking deposit, we will confirm your booking by email. This email will be sent to the party leader. Please check this email carefully. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete. It may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of Lemon Tree Rentals Limited sending this to you.
We reserve the right to refuse any booking.
Bookings are not transferable to another party, unless agreed in writing with the Property Supplier.
5. Use of the Accommodation
You agree to comply with the regulations set out in any manual at the Accommodation and any other regulations reasonably specified by the Property Supplier and ensure that they are observed by all members of your party. You agree to keep and leave the Accommodation and the furnishing in good condition.
You agree not to cause any damage to the Accommodation nor to do anything that be reasonably considered to cause a nuisance or annoyance to the Property Supplier or to any other occupier of adjoining or neighbouring Accommodation.
You agree to take all necessary steps to safeguard your personal property while at the Accommodation.
You agree to allow the Property Supplier access to the Accommodation at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with the Booking Contract.
The Property Supplier can refuse to allow you into the Accommodation or ask you to leave if it reasonably believes that you are behaving or have behaved illegally or antisocially or that damage has been, is being or is likely to be caused. If the Property Supplier takes this step, the Booking will be cancelled with immediate effect.
The Property Supplier will usually require you to pay for any damages you or your party have caused. Lemon Tree Rentals Limited are under no obligation to you in this event. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the Property Supplier or any third party as a result of you or your party’s actions whilst using the Accommodation.
6. Number of Persons
Only those persons whose name appears on the Booking Form may use the Accommodation. This can be amended up to 48 hours before the start of the rental period, subject to written confirmation from the Property Supplier.
The number of persons (adults and children) must not exceed the number of sleeping places indicated.
The substitution of persons during the rental period is not permitted unless previously agreed with the Property Supplier.
The Property Supplier reserves the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the maximum sleeping places available.
7. Arrivals & Departures
On arrival you must present your Booking Confirmation (sent to you on payment of the final balance) as well as your passport or identity card. You must also provide the Security Deposit payment, Italian Tourist Tax and any other extras to be paid as shown on your Booking Confirmation and where applicable.
The arrival time is normally 1600 to 1900, unless stated otherwise on the Property information or on your Booking Confirmation. The Property should normally be vacated by 1000 (unless otherwise stated) and left tidy and in a similar condition to when you arrived.
8. Security Deposit
A security deposit will be required on arrival at your Accommodation, in cash and local currency (unless otherwise stated in the rental conditions for the Accommodation). The deposit due will be shown on our website and your Booking Confirmation.
For some Accommodation, we collect your security deposit at time of full payment. On these occasions, your security deposit will be returned within 10 days of the end of your holiday, subject to the following.
If no deductions are required, your security deposit will be refunded in full to you on your departure from the Accommodation.
The cost of any damage to the Accommodation or to any items in and/or at the Accommodation caused or any service charges incurred by you or any member of your party will be deducted from the security deposit at the end of your stay.
You remain liable for the full cost of any repairs or replacements required or other losses incurred by the Property Supplier (in addition to any deductions made from the security deposit) due to accidental or negligent breakage, loss, damage or other injury to the Accommodation and/or the contents therein.
Any dispute regarding the security deposit is to be addressed to the Property Supplier. Lemon Tree Rentals Limited is not liable to enter into any correspondence concerning any issues with the security deposit.
9. The cost of your stay
Lemon Tree Rentals Limited reserves the right to increase or decrease the prices of the Accommodation. The price of your stay will be confirmed at the time of booking. Lemon Tree Rentals Limited reserves the right to correct errors in advertised prices.
Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.
10. Payment and Charges
In order to confirm your stay, a deposit equal to 30% (or otherwise stated) of the total rental price must be paid at the time of booking.
Your credit/debit card will be authorised for the deposit amount while we confirm availability with the Property Supplier. Once confirmed, the deposit payment will be then charged to your card.
Alternatively if the booking is made within 56 days of the start date, full payment is required.
All prices are in the property's local currency (Euros).
When making payment, your card provider will automatically convert your home currency into Euros.
Lemon Tree Rentals charge a 5% service fee for each reservation. This will be added to the rental cost at time of booking and will be included in the total rental charge. Our service fee helps cover the costs of running our service.
We reserve the right to vary the amount of our service fee but will not apply any variation retrospectively.
The booking is considered confirmed in its entirety only after payment of the deposit is received (or full amount if booking is within 56 days of the start date) and the booking has been approved.
If you have not paid in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.
11. Italian Tourist Tax
In 2012 the Italian Authorities introduced a tourist tax across the entire Italian territory.
The tourist tax will vary between regions and must be paid on arrival at your holiday destination. Tourist Tax is not included in the price of your holiday.
Lemon Tree Rentals Limited will endeavour to keep you up to date on Tourist Tax charges. Lemon Tree Rentals Limited relies on Property Suppliers for information regarding the Tourist Tax specific to each Accommodation. Lemon Tree Rentals Limited is not responsible for omissions and errors on any information regarding Italian Tourist Tax.
12. Changes or Cancellations
Changes by You
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. We will pass your requested changes to the Property Supplier, who will do their best to accommodate you. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
Any change is subject to availability. An amendment fee of €30 may be payable together with any associated costs.
Cancellations by You
You must give notice to cancel in writing via email. The effective date of cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs. In addition to retaining your deposit and any amendment charges you have paid, you must pay the charges shown below which may be recoverable by you under your travel insurance policy, depending on its terms:
Number of weeks before departure | Cancellation charge as % of total holiday cost
4 weeks or less | deposit plus 100% of balance
6 weeks or less | deposit plus 70% of balance
From booking | deposit only
Changes and Cancellation by Us and on behalf of the Property Supplier
Occasionally, Lemon Tree Rentals Limited have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed. Whilst Lemon Tree Rentals Limited always endeavours to avoid changes and cancellations, we reserve the right to do so.
If the Property Supplier has to make a significant change to or cancel your booking, Lemon Tree Rentals Limited will inform you as soon as possible. Lemon Tree Rentals Limited will liaise between you and the Property Supplier to try to offer you an alternative should a significant change or cancellation occur.
Where the Property Supplier is unable to offer you an alternative or has to cancel your booking, Lemon Tree Rentals Limited will refund 100% of the price paid for the Accommodation booked. Any booking, credit card or any other fees will not be refunded.
Lemon Tree Rentals Limited accept no liability for any further costs incurred by you such as, but not limited to, travel costs and cancellations and has no liability to pay compensation.
It is strongly recommended that you take out a comprehensive travel insurance policy, which includes cancellation cover and full cover for the party’s personal belongings. Lemon Tree Rentals Limited provide no such cover.
We also recommend that you take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the Accommodation.
14. Our Liability to You
Lemon Tree Rentals Limited solely acts as an agent and payment gateway on behalf of the Property Suppliers and their Accommodation listed on our websites. Your contract is with the Property Supplier. Lemon Tree Rentals Limited has no responsibility or liability to you other than for the performance of these services.
The Property Supplier will make all efforts possible to provide your Accommodation with reasonable skill and care. Lemon Tree Rentals Limited do not accept responsibility for, but not limited to, any death, personal injury, illness, loss, damage, expense, cost or other sum or claim of any description whatsoever.
In addition, Lemon Tree Rentals Limited will not be responsible where you do not enjoy your stay or suffer any problems. Lemon Tree Rentals Limited acts only as an agent and accepts no responsibility for the provision of services and the Accommodation. We will help where possible in solving issues between you, the user and the Property Supplier, but will not be considered liable for them.
As we act only as agents for the owner, we cannot accept any responsibility for any act or neglect on their part or of anyone representing or employed by them. And we cannot accept any liability for any problems or faults with or in any Accommodation as all Accommodation is controlled by the Property Suppliers.
Neither we nor the Property Owners can be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond the owner’s control. If we know about a problem before you arrive, we will contact you to let you know.
We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming-pool filtration systems, nor for the failure of public utilities such as water, gas and electricity.
If you have cause for complaint whilst on holiday, you must report this directly to the Property Supplier to allow them opportunity to rectify any problem. In the event that you are still not satisfied upon your return from holiday, you must write to the Property Supplier giving full details and within 28 days of the end of your holiday.
If you fail to notify the Property Supplier of any dissatisfaction during your holiday then your rights under your contract with them may be affected. Any assistance given by us in relation to your complaint is given as a goodwill gesture in our capacity as agent.
Lemon Tree Rentals Limited will be liable only where any such complaint has arisen out of our specific negligence.
For the avoidance of doubt, you shall always contact the Property Supplier and not Lemon Tree Rentals Limited if you have any complaint in relation to the Accommodation.
If information is given over the telephone to you from our office, it is important to ascertain that this information is confirmed in writing. We advise you to ensure you receive email confirmation of any information verbally provided and that it is shown on your Booking Confirmation or in a letter from ourselves. Telephone conversations can sometimes be either misinterpreted or misunderstood. Lemon Tree Rentals Limited therefore do not accept responsibility for verbal information.
16. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the Property Supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. In these circumstances, you will not be entitled to compensation.
17. Passports and Visas
You are responsible for arranging, and must be in possession of, a valid passport and any visas required for the whole of your journey. Information about these matters is given in good faith but without responsibility on our part.
Please enquire prior to confirming your booking if the Accommodation accepts dogs & pets. A charge may be made for each pet.
19. Our website
Lemon Tree Rentals Limited reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The obligation is placed on all users of the website to ensure adequate measures are taken to maintain an awareness of such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
Whilst Lemon Tree Rentals Limited do their utmost to maintain the accuracy of the information contained on our website, we cannot be held liable for any errors or omissions that may arise or be responsible or liable for any negligence in relation to information on or accessible from this website.
The Information we collect
This paragraph applies to all information collected or submitted on all websites owned, run and managed by Lemon Tree Rentals Limited.
If you contact us about purchasing one of our services, we may ask personal information from you.
Lemon Tree Rentals Limited uses the information you provide about yourself only to provide and complete the service requested. At no time do we share this information with outside parties except to the extent necessary to complete the service ordered.
Lemon Tree Rentals Limited does not store any financial details (Credit and Debit cards).
We use return email addresses to answer the email we receive. These addresses are not used for any other purposes and are not shared with any outside parties.
Lemon Tree Rentals Limited never uses or shares the personal information collected on this website in ways unrelated to the ones described above.
21. Our Commitment to Data Security
To prevent our site from unauthorised access, to maintain data accuracy, and to ensure the correct use of information, Lemon Tree Rentals Limited has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected at this site. We conform to the requirements of the Data Protection Act, 1998. Registration Number Z2282156